Antoni Casamor Regull
E-mail: antoni.casamor@gmail.com phone: +34 616.69.16.59
SAP and Business Intelligence Consultant
AMS Services Management (ticketing)
Management AMS services of support, maintenance and evolutions of applications on the SAP/R3 applying ITIL® methodology.
My experience has confirmed to me that the key to a successful service is not to resolve tickets but is instead to reach CUSTOMER SATISFACTION and transmit it to the team. These look the same, but they are not. You must be very careful in establishing communication with the user
Another important feature in the services is CONTINUOUS IMPROVEMENT which will ensure a good return.
Services
My offer can be broken down into three lines
Projects Management
Project management in the environment SAP / R3 and other technologies using the PMI ® methodology.
Currently good project planning alone is insufficient. The key to success is to properly manage risks. List them, follow them and anticipate them.
Another key point of the project is to make a testing process independent of developing in integration environment.
Systems Information Management
Creation, development and management of systems information for all company areas.
Everyone knows that in today's world having the right information at the right time is the key to making the right decisions when you need to. You have NO time to elaborate: you must be available. Time is money.
The implementation of Business Intelligence tools is very useful, but we must go further. Careful design applications allow you to get big improvements in the effectiveness of operational staff.